Operations Manager (Operations Division)

platinum global

platinum global

Kiến trúc - Tk nội thất

  • Không chọn
  • Chưa có kinh nghiệm
  • Hồ Chí Minh
  • Không yêu cầu
  • Giám đốc
  • July 15, 2020
  • Thỏa thuận/Month
  • Không yêu cầu

Mô tả công việc

ROLE RESPONSIBILITIES AND TYPICAL ACTIVITIES
• Assist the General Manager with determining training and resource requirements required to attract new business opportunities;
• Monitor, analyze and determine ways to improve the current system of production;
• Communicate with operational customer personnel to ensure expectations are being met and they are satisfied with our outputs / quality;
• Resolve issues with customers;
• Resolve conflict with staff;
• Maintain staff training numbers at an acceptable level (training list) and identify recruitment needs (recruitment request);
• Provide timely and accurate updates of trial work to the GM and assist TMs to progress the teams learning when required;
• Monitor trial work reports and action items highlighted in the report;
• Ensure the CRM is up to date;
ROLE RESPONSIBILITIES AND TYPICAL ACTIVITIES (con’t)
• Execute workforce plan as per prior discussions;
• Liaise with the LD&P team to arrange future technical training;
• Monitor division KPIs and take action to recognise good team performance and improve poor team performance;
• Oversee the progress of all trial jobs to ensure they are progressing in a timely manner;
• Provide coaching and mentoring to the TMs to improve business, leadership and technical skills;
• Communicate with customers to understand demands or issues relating to productivity and quality;
• Understand company goals and work on ways to achieve these goals;
• Conduct team performance reviews quarterly;
• Review overseas training schedules and work with the LD&P team to complete the overseas training process once travel is approved;
• Update GM of resignations, maternity leave and other leave cases that may affect customer invoicing numbers;
• Review overtime of teams and identify if customers a continually inefficient (ie they would be better off putting on a new contract);
• Provide relevant information and data for the monthly division report;
• Ensure work from home applications are correct before submitting to the General Manager for approval;
• Work with and support the Communication teams’ efforts to improve the English communication skills of the team;
• Continue to improve English skills to reach CEFR standard C1;
• Other reasonable duties.

Yêu cầu kỹ năng

JOB REQUIREMENT
- Bachelor’s/ Master’s degree;
- Experience in management, operations, and leadership;
- An ability to create engaged training environments;
- A broad understanding of construction methods;
- Awareness of customer requirements;
- Ability to communicate complex ideas effectively, both verbally and in writing, in English and Vietnamese;
- Must be proficient in both written and spoken English;
- Able to maintain flexibility in a changing environment;
- Excellent critical thinking and intuitive problem solving skills;
- Advanced Computer skills and able to use all relevant tools and systems.

Quyền lợi được hưởng

- Competitive salary, 13th month and performance bonus
- Health and accident Insurance, annual health check, AON healthcare
- Annual company trip, social club activities

Quyền lợi được huỏng

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